Lufthansa Miles and More Report: Deny


From United Airlines MileagePlus Premier Platinum
To Lufthansa Miles and More Senator

Contacted Miles & More via email requesting a status match.

Here is the reply:
From: Miles_and_More <service@miles-and-more.com>
Reply-To: <service@miles-and-more.com>
Date: Friday, May 6, 2016 at 3:32 PM
To: {removed}
Subject: RE: COMMENT: I am a United Airline {removed}

Dear {removed},

We fully understand that you wish to continue enjoying the privileges associated with your current level of membership if you change to Miles & More. However, we do not offer a status-match promotion at present. We cannot make an exception and grant you the desired status as this would be contrary to our policy of fairness and program-transparency for all of our members worldwide. Of course, we realize that you will be disappointed with our reply but hope that you will continue to use our services.  

If we may provide any further assistance, do not hesitate to contact the Miles & More Customer Service Team dedicated to accommodate all of your frequent flyer needs. The toll free telephone number is 800 581 6400 and the hours are Monday through Friday 8AM until 8PM EST. Please have access to your Personal Identification Number (PIN) when referring to your account.

Wherever you plan to travel, we look forward to boosting your mileage balance.

Sincerely,
Your Miles & More Service Team

It is not possible to reply direct to this e-mail. Please use the feedback form at www.miles-and-more.com < Help & Contact > for your queries.

www.miles-and-more.com

Sitz der Gesellschaft/Corporate Headquarters:
Miles & More GmbH, Neu-Isenburg
Registereintragung/Registration:
Amtsgericht Offenbach am Main HRB 12211
Premier Silver
Member
Premier Gold
Frequent Traveller
Premier Platinum
Senator
Premier 1K
HON Circle Member
From: doug_nyc on May 6, 2016