Per the Terms and Conditions found in the Infinite Journeys Partnership of Shangri-La & Singapore Airlines:
6. Status Match Benefits for Golden Circle Diamond and Jade members
6.3. Registration. A Golden Circle Diamond or Jade member may only register for this KrisFlyer
Elite membership status benefit once through the Golden Circle website
. Repeat or multiple registrations are not allowed.
6.4. Upon successful registration, a KrisFlyer Basic member will be upgraded to KrisFlyer Elite
Silver membership status within six (6) to eight (8) weeks of registration. An existing
KrisFlyer Elite Silver member will enjoy a one-year extension to his/ her KrisFlyer Elite Silver
membership status within 6-8 weeks of registration.
After registering through Golden Circle, send an e-mail with the subject line: KRISFLYER Silver Elite Status Match
. Advise him that you are not able to see the Silver Elite status. He will be able to help you.