Sent email. Got reply in 6 days with request to attach a card 2-sides photo and last ba statement with name on show. Sent same day. In 3 days got sms with answer, that my claim solved. No emails.
Check my Miles and Smiles page- new status is there. Term: 1 international flight with TK during 4 months
Will fly in May
on March 17, 2018