LATAM Pass Report: Deny


From American Airlines AAdvantage Executive Platinum
To LATAM Pass Black

May 19, 2018 Sent a message via twotter requesting a status match. Showed 1 year of activity flying to South America from USA twice a month with AA as an executive platinum member. 50% of my trips were on LATAM flights. Twitter team created a case # for me, I got an email requesting my executive platinum card, AA statement and proof of my last Latam flight which was 2 months ago.

Got this message via email less than 6 hours after I sent the requested info via email:

We regret to inform you that we are no longer granting Status Match.
This has nothing to do with you as a client; it is just that we recently carried out an overhaul of our Frequent Flyer Program that ended this procedure.

Thank you for your understanding.
Gold
Gold
Platinum
Platinum
Executive Platinum
Black
Black Signature
From: Guest on May 19, 2018