Thank you very much for your e-mail regarding our frequent flyer program.
As you are aware, FLY ON programme is our way of recognising and rewarding our most loyal and frequent travellers. To upgrade certain members to higher tiers would be unfair and undervalue our existing tier members' continued support.
Therefore, we are very sorry to say that we are unable to approve your request at this time.
Thank you very much for your interest with Japan Airlines and we look forward to welcoming you on board Japan Airlines in the near future.