Provide more detaila. E g. Email address
User benberg2013 is a member since December 2, 2014 and last visited April 24, 2016.
which email address did you use?
I think you should check your TK account online to check if it is Elite or classic plus.
My friend also received email saying he is upgraded to classic plus, but then online he was Elite status.
This has happened to many people.
Did you send copy of recent stays? And which email address did you use?
how did you contact them?
I don't believe this guy one bit,
you could make a new account with AB and ask for a match. may need a new email adrress and new mailing address for the registration