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They dont have a Match service...
Sent e-mail with Flyerbonus nr and scan of original card (AZ), received e-mail same day (Bangkok doesn't match...
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Please include how you contacted the firm (email address, phone number, ...etc) and what actions you took. Did you have to send proof of your existing status?
Sent email 18/11/2015 and got match 10/12/2015