Air Berlin topbonus Report: Deny

From Singapore Airlines KrisFlyer KrisFlyer Elite Gold
To Air Berlin topbonus Gold

Email and photo of the Elite Gold StarAlliance card (Singapore Airlines) sent and the answer was:
Thank you for your E-Mail and your status match request.

A status match can not be carried out for them.

This offer is only for customers living in Germany, Austria, Switzerland, Sweden, Denmark, Finland, Norway, Netherlands, Poland and USA.

Please note the terms and conditions:

We ask for your understanding.
I personally found the email "cold". How can they reach out continents/countries by airplane but not having members/passengers elsewhere?????? Well, is their choice!!!!!!
KrisFlyer Elite Silver
KrisFlyer Elite Gold
From: Guest on June 13, 2017