Turkish Airlines Miles and Smiles Report: Other


From Delta SkyMiles Gold
To Turkish Airlines Miles and Smiles Elite

I exchanged many messages through the Turkish Airlines online feedback forms, visited their local office five times, called their customer service dozens of times and received tons of conflicting (and wrong) information. Getting a status match at Turkish Airlines was a nightmare for me.

Turkish Airlines finally matched my status with a challenge - which I fulfilled. However, Turkish Airlines broke our agreement and cancelled my elite status. Turkish Airlines management is not reachable by phone or e-mail and any mistake that their staff makes will not be corrected. I wasted my time, money, and miles flown.

My recommendations:
1. If Turkish matches your status match request at once, do it - otherwise, don't waste your time.
2. Know that any Turkish Airline status challenge might not be honored
3. If you are used to a Star Alliance Gold or SkyTeam elite membership (or higher) at a Western airline, don't expect anything similar at Turkish - you will be disappointed !
Silver
Classic
Gold
Classic Plus
Platinum
Elite
Diamond
Elite Plus
From: Guest on July 19, 2017