Oman Air Sindbad Report: Deny

From American Airlines AAdvantage Executive Platinum
To Oman Air Sindbad Gold

Contacted by e-mail ( requesting a status match, attached picture of current membership card, included my Sindbad number, and a current Oman Air booking (SLL-MCT). They asked for my statement, I replied saying AA doesn't issue paper statements with flight activities, so they asked for a soft copy (just a list) of all my flights in the past year. I listed out all the flights (~80, 150k miles flown), and they send the following reply:

Thank you for your email.

We have checked the documents that you have sent us for the tier match. Unfortunately we will not be able to process the request.

In order to have a tier match with the Sindbad program, the current frequent flyer program should have majority sectors within the Oman Air route.

However, when we looked into your activity details, there were very less number of flights taken where Oman Air travels to.

In light of this we are unable to process the tier match.

Hope you will understand.


Executive Platinum
From: Guest on October 8, 2017