Asked for status match based on the currently advertised promotion for Airberlin customers. Recieved the following reply:
According to the documentation you have provided us with, we inform you that you have already been registered as a frequent flyer member of Iberia Plus programme since September 2017. Therefore the benefits of this promotion do not apply.
We remind you that you can contact the Customer Service Center for further information on 901 201 214.
You can also visit our website www.iberia.com
where you will find all the information related to the programme: card benefits, especial offers¿
Your assistance allows us to improve our service. We hope we continue to enjoy your trust.
Iberia Plus Customer Service
on October 16, 2017