Hawaiian Frequent Flyer Program Report: Deny

From Turkish Airlines Miles and Smiles Elite
To Hawaiian Frequent Flyer Program

Contacted them via customer service and was denied:

We regret to inform you that you did not meet the qualification for the status match request with Hawaiian Airlines. For the status match application, we require to have a copy of the following: the no. of your flight miles or segments in a calendar year, your elite identification card that shows the expiration date of your status and if you have flown on the destinations that Hawaiian Airlines cater (2016-2017 mileage statement).
Classic Plus
Elite Plus
From: Guest on November 17, 2017