Totally worked for me! Submitted my Diamond info and got this response BY EMAILING that email address dated 2/26/18: Dear ZRTech, Thank you for submitting a status match request in Emerald Club. Your information has been received and we are pleased to advise that we have processed your status match request. You will receive your new Emerald Club Executive Elite membership materials via email within 96 hours. However, the Emerald Club benefits at your designated tier are available immediately. Thank you for choosing Emerald Club and we look forward to seeing you at a location soon.