Included a copy of my gold hhonors and diamond Best Western cards along with a confirmation of a 4night stay - still denied.
Warm greetings from IHG Rewards Club! This is Maybelle and it is a pleasure assisting a valued member like you.
I am sorry to inform you that we have discontinued our Elite Status Match offer as we are currently reviewing and enhancing this program to better serve our valued members.
To be upgraded to the Gold Elite status, 10 Qualifying Nights or 10,000 Elite Qualifying Points must be accumulated within one calendar year. For Platinum Elite status, 40 Qualifying Nights or 40,000 Elite Qualifying Points in one calendar year must be earned.
Aside from stays, you may earn additional Elite Qualifying Points from our partners. More information is available on www.ihg.com/hotels/us/en/global/deals/partner-offers
Please accept my apologies, as I am aware that this is not the response you would be hoping for. I do hope this will not deter you from considering IHG in the future.
Again, thank you for your email and as ever, I do remain at your disposal if you need any further assistance. I do hope that we can continue to welcome you to IHG again in the near future.