SriLankan FlySmiles Report: Challenge

From Iberia Plus Oro
To SriLankan FlySmiles

They status match only with a short list of Partners (mostly One world)

They will match if you do 50% of regular miles required for Gold on Sri Lanka

Can be a fast track to One World if you really use Sri Lanka

Dear Sir/Ma’am,

Greetings from FlySmiLes, the Frequent Flyer program of SriLankan Airlines.

In studying your account statement, we noticed that the destinations you frequently fly to are Sri Lankan Airlines offline points. FlySmiLes has a unique feature where in order to maintain a particular status, a minimum of 50% of the flights must be completed on Sri Lankan Airlines.

Hence we regret to inform you that we will not be able to provide the requested status match at this stage.

For an example : You have not received the GOLD card because you should earn 40,000 tier miles or 40 sectors, out of that 20,000 tier miles or 20 sectors should be with Sri Lankan Airlines.

We apologize for any inconvenience caused to you with regards to the same.

Should you have further enquiries, please do not hesitate to contact us at (+94 19733 3333 ). Our lines are open Mondays to Sundays, including Public Holidays.

Thank you and Best regards,

Hazhra Samsuddeen.
FlySmiLes Member Services
For and on behalf of SriLankan Airlines Ltd.
Infinita Prime
From: Olivaint on September 16, 2018