Hilton Honors advertises status match for other programs loyalists. I am a Marriott Titanium and I was thinking to try the Hilton brand based on their matching offer. However, the way HH customer service is handling my request make me think this is not a good idea at all.
I have been going back and forth emailing HH in regard to status match. This process couldn’t be more painful than what it is right now!
1st communication I used the link provided on their website and after 1 week I received a reply that my information is not clear and I was asked to email a clear screenshot.
This the reply I got:
“We appreciate your interest in attaining Elite status with Hilton Honors. After careful review, regrettably, we are unable to process your request with the provided documentation as they are either ineligible to compare against Hilton Honors program or not an eligible hotel brand.”
“If you are able to provide us with one of these required forms of proof, please resubmit your request by replying to this message and we will happily reevaluate your request within 48 hours.”
2nd time, I emailed HH clear info but they didn’t like the file format! Asked me to send it as jpg or pdf.
Here is their reply:
“We appreciate the information you provided, however; we were unable to clearly view the details from the copy you've sent. Kindly provide a clear copy of document in.PDF, .jpg, or .doc attachment so that our team may verify. I sincerely apologize for any inconvenience this may pose.”
3rd time, I did convert the file to PDF, emailed it back and now they want me to use the link and resubmit my request again. Back to square one!
“I appreciate you choosing Hilton hotels for your future travels and stays. "Welcome to Hilton Honors loyalty program" I would humbly request you to please refer to this link : statusmatch.hiltonHonors.com/
for matching your status to Hilton Honors and receiving a up-gradation on your membership status.”
Clearly, HH customer service is making all attempts to discourage people from obtaining status match