Turkish Airlines Miles and Smiles Report: Challenge

From Aeroflot Bonus Gold
To Turkish Airlines Miles and Smiles Elite

Sent picture of Gold Aeroflot card, passport copy, screenshot of flight activities in the last 3 months. Received a reply in 2 days which was very weird:

#Since you have reached a total of 40000 Status Miles within the past 12 months, your card level has been upgraded to Elite Card.
If you reach a total of 45000 Status Miles during your membership period for 2 years, your Elite card will be extended for 2 more years.
if you reach 80000 Status Miles by 03/07/2019 your membership card will be upgraded to Elite Plus Card.#

I have never ever flown a single mile with Turkish, what 40000 miles status are they talking about? In fact basically I was given 4 months elite membership, but nothing said about its prolongation to 1 year in case committing 1 international flight. Moreover they are mentioning "45000 miles condition for 2 years" whereas given me only 4 months membership. Very confusing
Classic Plus
Elite Plus
From: Egor on March 3, 2019