We hereby acknowledge receipt of your letter dated 06-Sep-2019 01:50:00.
This is to inform you that frequent flyer programmes have different Terms and Conditions. In Voyager, you need to earn the required amount of miles to upgrade to the next tier status. We regret to advise that we will not be able to match your tier status.
Please contact us should you require any further assistance.
For ease of reference in future correspondence regarding this enquiry, please quote your service request number as provided above.
SAA Voyager Service Centre