Cathay Pacific Marco Polo Club Report: Deny


From American Airlines AAdvantage Executive Platinum
To Cathay Pacific Marco Polo Club Gold

I'm already Silver on CX and proposed them to upgrade me to Gold to status match my Executive Platinum on AA

I never really heard of CX matching at a higher level than Silver and they refused BUT at least they say they spent time to analysis my profil before refusing (not an automatic answer). Will use my AA mileage card in the future on CX to credit points as Gold is not very interesting for me

Thank you for contacting the Marco Polo Club Service Centre.

A tier status is not transferable. We review tier status based on
various factors such as the destinations you have travelled to, the
frequency and cabin class of your travel; in particular your past and
future travel activities on Cathay Pacific/Cathay Dragon. Based on the
information we have been provided with, we are not able to proceed as
requested.

Your Marco Polo Club membership tier status will be upgraded to Gold
tier status, automatically, after your Club account has recorded a
minimum of 600 club points any time within your existing 12-month Silver
tier membership period.

For your information, travel on award redemption, prize, donation,
industry/agency discount, group and other special discount tickets,
chartered flights and certain codeshare flights do not qualify for club
points accrual.

To help maximise your opportunities in accruing mileage points, please
click the hyperlink here when planning your future travel

www.cathaypacific.com/cx/en_HK/frequent-flyers/about-the-club/earning-club-points.html

Please be aware that airlines and ticket fare types not listed under the
drop-down menu are not eligible for mileage points accrual.


Kind regards

Joann See
Customer Relations Executive
Membership Administration
The Marco Polo Club Service Centre
Gold
Green
Platinum
Silver
Platinum Pro
Gold
Executive Platinum
Diamond
From: Olivaint on January 7, 2020