Avianca LifeMiles Report: Deny

From Air Canada Altitude Elite 75K
To Avianca LifeMiles Diamond

Email. Have many flights on Avianca, but credited to Aeroplan. Interestingly, agent didn't say NO status matches, but replied, "It is not possible to perform the process you are requesting, since it can only be done with an airline that does not belong to Star Alliance and Air Canada is a part of it."
Prestige 25K
Elite 35K
Elite 50K
Elite 75K
Super Elite 100K
From: Guest on January 23, 2020