Applied online to customer service department and received response within 24 hours requesting copy of QF FF card showing current status, activity statement and details of upcoming NZ flights (as we're in midst of Covid crisis just had two upcoming NZ domestic trip bookings). Within further 24 hours status match was approved and Airpoints account updated to reflect new status. Most impressed by the speed and efficiency with which request was processed.
From:
Guest
on August 1, 2020