Follow up to my May 2, 2021 post. On May 10, I called BWR and explained that I had not heard from BWR. She processed my match request over the phone. My status was updated on the BW site within 24 hours.
On May 16, I rec'd the below email in reply to my May 1 request.
Thank you for contacting Best Western Rewards. We will be glad to assist you with this. We are sorry for the delay in answering you, but we have been receiving a high volume of e-mail and appreciate your patience.
We are pleased to inform you that your Best Western Rewards status match request has already been applied. You are currently at Diamond tier with Best Western Rewards.
We thank you for choosing Best Western Rewards and for your continued loyalty to our brand. If we can be of further assistance, please let us know.
William J | Customer Care Lead| Best Western Rewards
Best Western® Hotels & Resorts
P.O. Box 42007 | Phoenix | AZ | 85080
800.237.8483 • bestwestern.com