No explanation for it. Any ideas why? Sent them K*G proof and last 2 months of activity including status earning flights (premium economy). Could it be that it appears I'm far off requalifying for K*G? I said I had just relocated out of Singapore and was looking at others for long haul.
Comments
It is because Turkish Airlines doesn't allow match inside the alliance.
Update from OP: I replied and queried it, saying I was flying Turkish soon and they matched my krisflyer gold.