Dear Sir/Madam. Thank you for contacting PhoenixMiles. We are pleased to help but we are sorry that Air China PhoenixMiles club do not take charge in relevant services. Currently we are mainly devoted to FFP membership services like mileage accumulation and account information update. We kindly suggest you contact our Global Service Hotline at: 0086-10-5928 1588 (anywhere) or (0086-10)-95583 (Chinese Mainland) so that we could help as soon as possible. In addition, you could also log onto our website https://www.airchina.com for more contact information. Thank you for your time. We wish you a sweet day!