I contacted the airline by email and received a negative response. Chatbot gave me list of emails. "Additionally, you may email the following addresses based on your Etihad Guest tier: - Bronze: guest@etihadguest.com - Silver: guestsilver@etihadguest.com - Gold: guestgold@etihadguest.com - Platinum: guestplatinum@etihadguest.com - Emerald: guestemerald@etihadguest.com"