Sent my e-mail to ffp@gulfair.com and requested a status match. 6 days later, received the following e-mail and it was updated to GOLD card: "Congratulations, you have attained Gold tier membership of Falconflyer today. Your new card will be dispatched to your mailing address within 3-4 weeks. You can print a copy of your new card online after logging into your account. To discover the added privileges your Gold level offers you, please visit gulfair.com and download a copy of the membership guide. Kind Regards Kavita Al Jasim Senior Manager Customer Experience"