Sent an email to lancom_lanpass_en@cc.lan.com (card copy + actual statement + Elite Status Past History), asking to match with Comodoro Status, but they replied asking if I would accept to match with Premium Silver, like the message bellow (Brazilian users, please, see more details at the end of this message): Dear Mr. XXXXX, Thank you for choosing LAN.com Based on the information provided, our LANPASS management has decided to grant you Premium Silver status in our LANPASS program. Please let us know if you accept their proposal in order to update your new status in our system. Kind regards, XXXXX www.lan.com LAN Offices and Contact Centers Brazilians users, please, see this report in Portuguese at: http://medicoviajante.tumblr.com/