I've sent an e-mail to infinitymileagelands@evaair.com with a copy of my card and last two years statement. Here's the reply: Dear XXXXXXX, Thank you for your flying record for our reference. After evaluation, we’re sorry to state that we’re unable to transfer you directly to the Silver or the Gold directly, but we always welcome you to fly with us in the future. Thank you again for choosing EVA Air and we look forward to serving you in the future. Sincerely yours, Loyalty Marketing Department