Used the Garuda tier match form, created a new garuda miles account and got succesful within 4 days. Thank you for your email to GarudaMiles Customer Service Hereby we would like to inform you that for your tier matching request have been approved and now your GarudaMiles tier level membership 47101xxx is Platinum. For card, kindly please using GarudaMiles e-card that can be downloaded via Mobile Ap GarudaMiles on your android phone using Playstore application