Completed the form online. They emailed me back a few hours later: --- Hello XXX, Thank you for contacting Best Western Rewards. We will be glad to assist you with this. We apologize for the delay in answering you, but we have been receiving a high volume of e-mail and appreciate your patience. Thank you for your Status Match No Catch request. To upgrade your Best Western Rewards account to the appropriate tier, please confirm your total nights stayed in the past 12 months with your current loyalty program. Once we receive this information we will complete your Status Match No Catch request. We strive to provide industry leading superior customer care and hope we achieved that for you today. If you need future assistance feel free to contact us at any time. Thank you for choosing Best Western Rewards. --- I replied explaining I have a Marriott Bonvoy Gold Elite status thanks to American Express. They replied: --- Hello XXXX, Thank you for your email reply. We will be happy to further assist you with your request. We have upgraded your account to Diamond. You will begin earning Best Western Rewards points at your new Elite level instantly. To view the details of each membership level, please visit our website: https://www.bestwestern.com/rewards I have registered you for our current promotion. You can earn up to $60 in Best Western Gift Cards after completing up to three (3) separate eligible stays between now and February 2, 2020. For complete terms and conditions of this offer please visit: www.bestwestern.com/rewardsrush4 We thank you for choosing Best Western Rewards and for your continued loyalty to our brand. If we can be of further assistance please let us know. ---