Emailed sindbad@omanair.com with photo of physical card and screenshot of digital card. Response after a few hours: Dear Customer, Thank you for your email. We appreciate your interest in the Sindbad Tier match programme. After careful review of the information you provided, we regret to inform you that we are unable to proceed with your Tier match request at this time. Unfortunately, the documentation and details submitted do not meet our internal Tier match criteria. We understand that this may be disappointing news, and we apologize for any inconvenience this may have caused. Please know that our decision is based solely on our established criteria and guidelines. Thank you once again for considering our Tier match program. Please do not hesitate to contact us for any further assistance.